Find answers to the most frequently asked questions.
Don’t see your question or need more information, please feel free to contact us.
To change your address, contact a customer service representative by phone at 866-327-9199 during business hours. You can also visit our branch location and speak with a customer service representative in person.
Our bank routing number is 031918828.
Online banking is available 24 hours a day, 7 days a week.
Transfers can be made into any personal account that is connected to your online account. For business accounts, transfers may be made between accounts with the same Tax I.D. Number.
All sensitive information is encrypted using the latest Internet security technology. Online access requires a Customer ID and password known only to you. For more information visit our About Security page.
You are allowed 3 attempts to enter your ID and PIN. After the 3rd attempt, if you are unsuccessful, the system will lock you out for a 24 hour period as a security precaution. After the 24 hour time period, you may attempt your logon again. If you need immediate access please contact us during business hours at 866-327-9199 and we will reset your account.
Give yourself the ability to reset your Online & Mobile Banking Password by creating a password reset security question. In the event you forget your Online & Mobile Banking password you’ll be able to use your password reset security question to verify your identity and change your password.
Please note, your Online Banking password and your Mobile Banking password are the same. If you get locked out of either service, you will have the ability to reset your password online once you set up your security question. To get started, login to Online Banking and follow these simple steps:
Now your password reset security question is active. If you forget your Online & Mobile Banking Password, look for the Reset Password link on the Online Banking login page. Click on Reset Password and follow the instructions to select a new Password.
You can contact a customer service representative at 866-327-9199 at any time during our business hours. You may also send us an e-mail at firstname.lastname@example.org. WARNING: Emails sent using this address listed above may not be secured. Please do not include any private or confidential information in the email.
You may contact a customer service representative during business hours at 866-327-9199.
Both individual and business customers using our Online Bill Payment service receive 5 free bill payments per month. Each payment after the initial five costs $.50.